Course Outline

Detailed Course Content

1. The First Week: Introduction to Company, Colleagues, and Infrastructure

Module 1: Welcome to the Company (30 mins)

  • Introduction and Company History (10 mins)
    • Overview of the company’s background, mission, and vision.
    • Key milestones and achievements.
  • Organizational Structure (10 mins)
    • Explanation of the company hierarchy.
    • Introduction to key departments and their functions.
  • Meet Your Colleagues (10 mins)
    • Overview of the team structure.
    • Introduction to immediate team members and their roles.

Module 2: Understanding Company Infrastructure (30 mins)

  • Office Tour and Virtual Workspace (15 mins)
    • Overview of physical and virtual workspaces.
    • Introduction to office layout (if applicable) and online collaboration tools.
  • Tools and Technologies (15 mins)
    • Introduction to essential tools (e.g., project management, communication platforms).
    • Overview of software and hardware used in daily operations.

2. The Second Week: Introduction to Role and Tasks

Module 3: Role Overview and Responsibilities (30 mins)

  • Job Description and Expectations (15 mins)
    • Detailed explanation of the new hire’s role.
    • Key responsibilities and performance expectations.
  • Key Performance Indicators (KPIs) (15 mins)
    • Introduction to KPIs relevant to the role.
    • How performance will be measured and evaluated.

Module 4: Initial Tasks and Workflow (30 mins)

  • Daily and Weekly Routines (15 mins)
    • Overview of daily and weekly tasks.
    • How to prioritize and manage tasks effectively.
  • Introduction to Key Projects (15 mins)
    • Overview of current and upcoming projects.
    • Role-specific tasks within these projects.

3. The Third Week: Introduction to Tasks and Clients

Module 5: Hands-On Training and Task Execution (30 mins)

  • Practical Task Execution (15 mins)
    • Guided execution of initial tasks.
    • Step-by-step tutorials on completing common tasks.
  • Problem-Solving and Support (15 mins)
    • How to address common issues.
    • Available support resources and when to seek help.

Module 6: Understanding Clients and Client Interaction (30 mins)

  • Client Overview and Key Accounts (15 mins)
    • Introduction to major clients.
    • Overview of client expectations and requirements.
  • Communication and Relationship Building (15 mins)
    • Best practices for client communication.
    • Techniques for building and maintaining strong client relationships.



This course aims to provide new hires in the tech sector of SMEs with a structured and supportive onboarding experience, ensuring they are well-integrated in to the company, understand their roles and responsibilities, and are prepared to interact with clients effectively.

Introduction and Company History (10 mins)

Module 1: Welcome to the Company

  • Video lecture: History and Evolution of Our Company
  • Reading: Company Mission and Vision Document
  • Quiz: Company Milestones

Organizational Structure (10 mins)

  • Infographic: Company Hierarchy
  • Interactive Presentation: Department Functions
  • Assignment: Identify Key Departments and Their Heads

Meet Your Colleagues (10 mins)

  • Video: Meet the Team
  • Interactive Map: Team Structure
  • Group Activity: Virtual Coffee Chat with Team Members

Module 2: Understanding Company Infrastructure

Office Tour and Virtual Workspace (15 mins)

  • Virtual Tour: Navigating the Office and Virtual Workspace
  • Tutorial: Setting Up Your Virtual Workspace
  • Checklist: Workspace Essentials

Tools and Technologies (15 mins)

  • Video Tutorial: Introduction to Key Tools
  • Hands-On Activity: Setting Up Accounts and Profiles
  • Resource Guide: Software and Hardware Manual

Module 3: Role Overview and Responsibilities

Job Description and Expectations (15 mins)

  • Video Lecture: Your Role in the Company
  • Reading: Detailed Job Description
  • Quiz: Understanding Your Responsibilities

Key Performance Indicators (KPIs) (15 mins)

  • Infographic: KPIs Overview
  • Interactive Session: How KPIs are Measured
  • Case Study: Successful KPI Management

Module 4: Initial Tasks and Workflow

Daily and Weekly Routines (15 mins)

  • Video: Structuring Your Workday
  • Template: Daily and Weekly Planner
  • Activity: Creating Your First Weekly Plan

Introduction to Key Projects (15 mins)

  • Project Overview: Current and Upcoming Projects
  • Interactive Timeline: Project Milestones
  • Assignment: Identify Your Role in Projects

Module 5: Hands-On Training and Task Execution

Practical Task Execution (15 mins)

  • Video Tutorial: Step-by-Step Task Execution
  • Hands-On Activity: Complete Your First Task
  • Feedback Session: Reviewing Your Work

Problem-Solving and Support (15 mins)

  • Guide: Common Issues and Solutions
  • Interactive Session: When and How to Seek Help
  • Resource List: Support Contacts and Resources

Module 6: Understanding Clients and Client Interaction

Client Overview and Key Accounts (15 mins)

  • Video: Introduction to Major Clients
  • Reading: Client Profiles and Expectations
  • Quiz: Key Client Knowledge Check

Communication and Relationship Building (15 mins)

  • Video Lecture: Effective Client Communication
  • Role-Playing Activity: Client Interaction Scenarios
  • Assignment: Draft a Client Communication Plan

Format

  • Format: Combination of video lectures, interactive presentations, readings, quizzes, and hands-on activities.
  • Platform: Accessible through the company’s Learning Management System (LMS) or a dedicated online course platform.
  • Support: Dedicated course instructor available for Q&A sessions and feedback.

Assignments

  • Quizzes: At the end of each module to ensure understanding.
  • Assignments: Practical tasks and role-playing activities.
  • Final Assessment: Comprehensive quiz and practical task to evaluate overall understanding and readiness.